Ascott Waterplace Surabaya

There are convenience stores in the same building, with a 24/7 one just outside the lobby, making it easy for us to grab snacks and some grub to cook up for breakfast and supper. There are also several launderettes that can clean and press your clothes—trust me, this is useful for a family of six! Just across Ascot is Pakuwon Trade Centre (literally a stone’s throw away), which connects to Pakuwon Mall. Not only is the place aesthetically pleasing and comfortable, but the service from the front desk is top-notch. We loved how we could get assistance via WhatsApp (we were contacted even before we arrived). We also enjoyed the privacy, as our unit was tucked in one corner, just like the others.

great location, there's a mall with everything included just across the street. Yet Surabaya is't pedestrian friendly, if you plan to visit anywhere other than the mall across the street you might want to consider to grab(local taxi) there. The service was great and the facilities (pools and gym) is well-equipped. There are even two different pools option for you to enjoy.

The staffs are very friendly and ready to assist and help us, the place is very clean, nice and pleasant.

I,felt sick during my stay due to food poisoning (street food)the staffs assisted me to go to the nearest clinic and Watsapp me for my condition. A big “Matur Nuwun” to the Front Desk”Ibu” and “Bapak”security who was working on the 29 Sep 2022 at 0900 to 1100hrs who showed genuine concern for me. I felt a genuine warmth during my 10 nights there.

Great location for shopping as it was right across the road to a big mall with plenty of eateries around. Good apartment size and amenities.